Claro te ayuda 3.1.25

This platform is specifically designed for Claro Colombia employees, offering assistance regarding services, advisory, and information.

Section: We Help You: This section provides the opportunity to escalate any issues related to mobile or home services, as well as enabling users to assist a friend in managing their concerns.

Section: Human Resources:

• Claro Cares: This feature is designed for employees to report hazards or emergencies, request personal protective equipment, and conduct pre-operational inspections.
• I Am Claro: Provides direct access to download the "I Am Claro" application, which offers various benefits and agreements aimed at enhancing employee well-being.

MyIT: This tool allows users to escalate issues with the IT help desk and check the status of previous cases.

Section: Photo Report: This section has been redesigned with improved usability standards for an excellent user experience. Users can add the location of their report and upload up to three photos. It also allows them to save their report if they are not connected to the internet and attempt submission again once they have connectivity.